We hope you will be completely delighted with your order. Unfortunately due to hygiene reasons we cannot offer to refund or exchange products unless they are faulty.
RETURN TO STORE
We regret we cannot offer returns for any items purchased in store. For items purchased from a store please return to the place of purchase.
RETURNING FAULTY PRODUCTS
Our returns are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if they are deemed as faulty. Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control). This does not affect your statutory rights.
When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.
You will be responsible for paying for your own shipping costs for returning your item. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
Make sure your items are securely wrapped and send your return to:
Bubble T Cosmetics
Unit 1 Broadbent Close
After sending your parcel back you have not been contacted by us within 7-10 business days, please email customer services via firstname.lastname@example.org in order for us to investigate.
CANCELLING AN ORDER
You should be able to cancel your order within 24 hours but our warehouse can be really quick at getting orders out the door. Any questions or issues? Email us at email@example.com